B2C-1042

Child progress not syncing after iPad update

Mrs. Lam · lam.family@gmail.com · Family Plus

support.statusOpensupport.priorityHighsupport.categoryTechnical

support.assignee

Sarah Wong

support.slaDue

15 Sep 2026 15 Sep, 05:00 pm

support.source

app

Mrs. Lam

15 Sep, 09:12 am

Since updating to iPadOS 18, my son's pet coins reset every time he closes the app.

Sarah Wong

15 Sep, 10:05 am

Thanks — can you confirm the app version under Settings > About? We're checking a known sync issue on 18.1.

Mrs. Lam

15 Sep, 11:40 am

Version 3.4.2. Happy to send a screen recording if helpful.