B2C-1038

Refund request — charged twice this month

Priya Sharma · priya.s@gmail.com · Monthly

support.statusWaitingCustomersupport.priorityUrgentsupport.categoryBilling

support.assignee

Eric Poon

support.slaDue

15 Sep 2026 15 Sep, 04:00 pm

support.source

Priya Sharma

14 Sep, 04:00 pm

I was charged HKD 98 twice on Sep 12. Please refund the duplicate.

Eric Poon

15 Sep, 08:30 am

We see two charges — one may be a pending authorization. Can you confirm the last 4 digits on both receipts?