B2C-1030

Login loop after password reset

David Cheung · david.cheung@gmail.com · Annual

support.statusResolvedsupport.priorityHighsupport.categoryTechnical

support.assignee

Eric Poon

support.slaDue

12 Sep 2026 12 Sep, 07:00 pm

support.source

app

David Cheung

12 Sep, 11:00 am

After resetting password I get sent back to login every time.

Eric Poon

13 Sep, 03:20 pm

Cleared stale session cookies on our side. Please try incognito once — confirmed working on our test account.